Last Updated: September 1, 2026
At Noblesn, we want customers to have a clear understanding of our return and refund process before making a purchase.
Our products are household storage and organization items, including fruit baskets, produce baskets, tiered storage baskets, hanging baskets, countertop baskets, and related products.
1. Return Eligibility
Customers may request a return within 30 days of delivery if the product is unused, in its original condition, and suitable for resale.
The product should, where reasonably possible, be returned with its original packaging, accessories, and included components.
2. Items That May Not Be Eligible for Return
A return may not be accepted when:
- The return request is submitted after the applicable return period
- The product has been substantially used
- The product has been damaged after delivery due to improper handling
- The product has been modified or altered
- Components or accessories are missing
- The product is returned without required order information
This does not affect any rights you may have under applicable consumer protection laws.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
- Order number
- Description of the issue
- Clear photographs of the product and packaging, when applicable
We will review the information and determine an appropriate resolution, which may include a replacement, partial refund, full refund, or other reasonable solution depending on the circumstances.
4. Return Request Process
Before sending an item back, please contact our customer service team.
Email: support@noblesn.com
Please do not send a return package to an address that has not been confirmed by our customer service team.
5. Return Shipping
For a return caused by a customer preference, such as ordering the wrong size or changing your mind, the customer may be responsible for reasonable return shipping costs unless otherwise required by applicable law.
When an item is confirmed to be defective, damaged upon arrival, or incorrectly shipped due to our error, Noblesn will work with the customer to provide an appropriate return solution.
6. Refund Processing
Once an approved return is received and reviewed, we will process the applicable refund.
Refunds are generally issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
7. Partial Refunds
In appropriate circumstances, a partial refund may be offered when a product has a minor issue that does not prevent reasonable use and the customer agrees to keep the item.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before an order has entered fulfillment or shipment. Once an order has already been processed or shipped, the return procedure may apply instead.
9. Contact Us
For return or refund questions, please contact:
Email: support@noblesn.com